Privacy Policy for Elite Elevators & Escalators
Last Updated: May 30, 2025

Introduction

At Elite Elevators & Escalators (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our ads (including Meta lead forms), or otherwise engage with our services. By using our website or submitting any personal information to us, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not access or use our website or services.

Data Controller

Elite Elevators & Escalators

Address: 

20B, Juliana Okoye Close,
Chevron Drive, Lekki Phase 1,
Lagos, Nigeria.

Email: hello@eliteelevatorsandescalators.com
Phone: +234 201 330 6146

Information We Collect

We collect two main categories of data:

1. Personal Data (data that can identify you)

2. Non-Personal Data (data that cannot identify you directly)

Personal Data

When you interact with us via our website, lead forms, or other channels, we may collect:
• Contact Information: Name, email address, telephone number, mailing address (if you request brochures or on-site consultations).
• Company/Professional Information: Job title, company name, role (if you are an architect, developer, or property manager completing a referral form).
• Lead Form Responses: Details you provide in Facebook Lead Ads or HubSpot forms (e.g., service interest such as “Installation,” “Modernization,” or “Repair”).
• Payment Data: If you use our “Buy Now, Pay Later” financing or other payment plans, we may collect billing address, credit/debit card details (processed via our payment processor), and financing preferences.
• Communication Data: Any correspondence you send us (email, phone calls, WhatsApp messages), including the content of those messages.

Non-Personal Data

When you visit our website or view our ads, we automatically collect:
• Technical Data: IP address, browser type, device type (desktop vs. mobile), operating system, screen resolution, and language preferences.
• Usage Data: Pages visited, time spent on each page, referral source (e.g., clicking on a Meta ad), click-through rates, and other analytics data.
• Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies (described below) to track your interactions with our site and ads.

How We Collect Data

• Website Contact Forms: When you fill out “Get a Free Consultation” or “Contact Us” forms on our website.
• Meta Lead Ads: When you submit contact details via Facebook/Instagram instant forms.
• HubSpot Integration: When your Facebook lead form is synced to our HubSpot CRM.
• Direct Communications: Phone calls, WhatsApp messages, or emails you send to our sales or support teams.
• Social Media & Advertising Platforms: When you click, view, or engage with our Meta Ads, Google Ads, or other paid campaigns.
• Website Analytics: Automatically via Google Analytics, Meta Pixel, and server logs.

How We Use Your Information

We process your personal data for the following purposes:

1. Lead Management & Follow-Up: To contact you, schedule consultations, provide quotes, and manage your project.

2. Customer Support: To respond to your inquiries, technical questions, or service requests.

3. Service Delivery: To design, install, repair, maintain, or modernize elevator and escalator systems as requested.

4. Marketing & Promotions: To send you news, offers, and educational content (only if you have opted in for marketing communications).

5. Analytics & Improvements: To analyze website traffic, ad performance, and overall user engagement, helping us improve our services and user experience.

6. Billing & Financing: To process payments, set up financing plans, verify eligibility, and manage payment schedules.

7. Legal Compliance: To comply with applicable laws, resolve disputes, enforce agreements, and respond to lawful requests by public authorities.

Legal Basis for Processing (If Applicable)

• Contractual Necessity: Processing is required to perform services you request (e.g., installing or modernizing your elevator system).
• Legitimate Interests: Improving our website, analyzing ad performance, and protecting our customers’ and our own interests.
• Consent: When you explicitly opt in to receive marketing emails or SMS communications.
• Compliance with Legal Obligations: Where required by applicable laws and regulations.

Disclosure & Sharing of Data

We may disclose your personal data to:
• Service Providers & Subcontractors: Companies performing lead management (HubSpot), ad platforms (Meta, Google), payment processors, CRM systems, and IT hosting services. We require all third parties to comply with data protection obligations.
• Business Partners: Architects, developers, or contractors you explicitly partner with (when you authorize us to share your details).
• Regulatory Authorities: If required by law, court order, or legal process.
• Successors & Assigns: In the event of a merger, acquisition, or sale of substantially all of our assets, your personal data may be transferred to the acquiring entity, provided they agree to abide by this Privacy Policy.
We do not sell or rent your personal data to third parties for marketing purposes.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, or until:
• You request deletion (see “Your Rights & Choices” below).
• We no longer need the data to meet legal or business requirements.
• Retention periods required by law or industry standards have expired (e.g., tax records for 5 years).
Upon reaching the end of the retention period, we will securely delete or anonymize your data.

Cookies & Tracking Technologies
We use cookies, pixel tags, and similar technologies to enhance your experience and gather analytics:
• Essential Cookies: Required for core website functionality (e.g., session cookies).
• Performance & Analytics Cookies: Track how you use our site (e.g., Google Analytics, Meta Pixel).
• Advertising Cookies: See how you interact with our Meta and Google Ads to improve targeting.
You can manage or disable cookies via your browser settings. However, disabling cookies may affect website functionality and ad personalization.

Meta Lead Ads & HubSpot Integration

When you submit a Lead Ad form on Facebook or Instagram:

1. We collect the data you provide (Name, Phone, Email, Service Needed).

2. That data is automatically synced to our HubSpot CRM for follow-up.

3. HubSpot uses workflows to trigger sales tasks, email notifications, or automated nurturing sequences.

4. You can review or delete your lead information by contacting us.
   HubSpot and Meta act as “Data Processors” under applicable data protection laws, and we remain “Data Controller.” We have signed data processing agreements with both to ensure your data is handled securely.

Third-Party Links & Services

Our website or ads may contain links to third-party sites (e.g., LinkedIn, YouTube, or payment portals). This Privacy Policy does not cover those sites. We encourage you to review each third party’s privacy policy before submitting personal data on their platforms.

Your Rights & Choices
Depending on your location and applicable law, you have the right to:
• Access: Request a copy of your personal data.
• Rectification: Ask us to correct inaccurate or incomplete data.
• Erasure: Request deletion of your personal data (subject to legal or contractual obligations).
• Restriction of Processing: Ask us to limit how we use your data.
• Data Portability: Request a machine-readable copy of the data you provided.
• Object to Processing: Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: If we rely on consent for processing, you may withdraw it at any time.
To exercise these rights, please email us at hello@eliteelevatorsandescalators.com or write to:
Data Protection Officer
Elite Elevators & Escalators
20B, Juliana Okoye Close, Chevron Drive, Lekki Phase 1, Lagos, Nigeria.
We will respond within 30 days of receiving your request. In some cases, national law may require us to retain certain data.

Security

We implement reasonable technical and organizational measures to safeguard your personal data, including:
• SSL/TLS encryption for data in transit.
• Access controls and secure data storage.
• Regular security assessments and staff training.
However, no internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Children’s Privacy

Our services and website are intended for users aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a minor’s data has been submitted, please contact us immediately at hello@eliteelevatorsandescalators.com and we will promptly delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or new services. We will post the revised policy on our website with a new “Last Updated” date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
Elite Elevators & Escalators
Data Protection Officer

Address: 

20B, Juliana Okoye Close,
Chevron Drive, Lekki Phase 1,
Lagos, Nigeria.

Email: hello@eliteelevatorsandescalators.com
Phone: +234 201 330 6146

Thank you for trusting Elite Elevators & Escalators with your personal information. We are committed to protecting your privacy and providing you with safe, reliable, and stylish vertical access solutions.